By using Astral Skyline, the customer agrees and undertakes:
a.to use the service in accordance with these terms and conditions as may be varied by Astral Skyline either by written notice or by notice published in the national press from time to time.
b. not to contravene the Telecommunications Act 1984 or any relevant regulations or the provisions of any other applicable legislation or statutory instruments (including any amendments or modifications thereof).
c.to indemnify Astral Skyline against all liabilities, claims, damages, losses and expenses arising from any breach of the customer's undertakings.
1.In the event that the Astral Skyline service fails to operate and the customer diverts traffic to another carrier, Astral Skyline will not be responsible for that carrier's charges.
2.Neither party shall be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever provided however nothing shall exclude or limit liability for death or personal injury caused by negligence.
3.Disclosure of account details to persons other than the authorized employees of Astral Skyline is entirely at the customer's risk.
4.The customer shall be liable for all charges and fees arising from the use of the account whether authorized or unauthorized, unless such unauthorized use is solely attributable to an act or omission on the part of Astral Skyline.
5.Astral Skyline will use its reasonable endeavors to provide its service to the customer. Astral Skyline will not be held liable for any charges or damages to the customer should the customer be prevented from accessing the Astral Skyline system.
6.Usage will be charged according to the rates provided by Astral Skyline to the customer via e-mail, these rates can be changed with 1 day notice.
Astral Skyline rate change announcements will be sent by Email to the customer's known Email address provided by the customer. The Email will be sent one day before the changes take place.
Astral Skyline is not liable for damages resulting from Emails which did not reach the customer for whatever reason.
On demand of it's customers, Astral Skyline will authenticate any given IP address to connect to its SIP server. If the given IP is false or is not uniquely assigned to the customers account by his hosted VoIP switch provider, Astral Skyline will not be held liable.
7.Any credit on the customer's account which remains unused within 365 days from the date such credit is made to the account shall expire and will not be refundable.
8.The required minimum initial payment and top up amount is USD 500 (or such other sum as may be specified from time to time).
9.Any refunds that are authorized will be refunded in the manner in which the payment was made, at the prevailing exchange rate. Astral Skyline reserves the right to use an alternative payment method where necessary. Any bonus or promotional credit entered on an account shall be non-refundable.
10.These terms and conditions also relate directly to other services Astral Skyline may offer.
11.Astral Skyline reserves the right to close an account with a customer for any reason, and subject to clauses 9 and 11. Where exceeding USD 50 unused credit will be returned.
12.The Customer by continuing to use the service consents to Astral Skyline sharing customer information with any company affiliated to Astral Skyline as Astral Skyline considers necessary for the provision of the service.
13. Astral Skyline shall have the right to make enquiries as to the credit worthiness of the customer and the customer consents to the disclosure to Astral Skyline by such parties of information relevant for such purpose.
14. The customer agrees that Astral Skyline’s records are conclusive evidence of the customer's use of the service and the charges payable. The customer accepts that use of the direct dial facility by any person making telephone calls from telephone number(s) nominated by the customer shall be deemed to be authorized by the customer and that the customer shall pay any charges arising from such use.
15.If any term or provision, or portion thereof, of this Agreement shall be invalid or unenforceable, to that extent it shall be deemed omitted or omitted to the extent necessary to render it valid and enforceable, the remainder of the Agreement shall remain unaffected and in full force and effect.
16.This Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all other agreements made between the parties whether written or oral. No waiver of any provision of this Agreement shall be deemed to be a further or continuing waiver of any provision of this Agreement.
17.This Agreement may not be assigned in whole or part without the prior written consent of Astral Skyline. Such consent shall not be unreasonably withheld. Astral Skyline may assign this Agreement at any time.
18.The termination of this Agreement howsoever arising shall not affect such of the provisions hereof as are expressed to operate or have effect thereafter.
19.Continued use of the Astral Skyline service constitutes acceptance of these terms and conditions.
For any further question or enquiry, please visit our FAQ or send us an e-mail via contact us for more details.